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How to Recover Data From Broken Samsung Mobile

by Angie , Aug 02, 2016

Sometimes you may drop your Samsung mobile phones accidentally and then you find that there is something wrong with your Samsung phone. For example, cracked screen, water damage, black screen and so on. And you also find that you cannot access the data on the Samsung mobile, such as contacts, messages, videos, etc. Don't worry. You can use Samsung Data Extraction to do data recovery. Just follow the instruction.

Samsung Data Extraction - your handy data extraction tool

With the help of Samsung Data Extraction, you can recover data on your mobile from water damage, black screen or blue screen situations. Read the guide below and you can get more information.

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Step 1.Start Samsung Data Extraction on your computer and choose "Samsung Data Extraction".

When you see the following window, choose the file types you want to recover and then click "Start".

choose the wanted file

Step 2.Choose the fault type of your device
After you choose the file types you need to retrieve, click "Next". And then choose the fault type of your Samsung mobile. One is "Touch doesn't work or cannot access the phone" and the other is "Black/broken screen". Choose the right one. Follow the instruction of next step.

choose the fault type of phone

On the next window, choose the "Device Name" and "Device Model" for your Samsung phone. Then click "Next".

Step 3.Enter Download Mode on the Samsung Phone
In this step, you need to follow the instructions on the program.
• Power off the phone.
• Press and hold Volume "-", "Home" and "Power" button on the phone.
• Press "Volume +" button to enter download mode.

enter download mode

Step 4.Analyze the Samsung mobile
Please connect your Samsung phone to the computer. And then Samsung Data Extraction will analyze the phone.

analyze Samsung mobile

Step 5.Recover data from broken Samsung mobile
After the scanning process, Samsung Data Extraction will display the file types. Select the files to preview. Choose the needed files and click the "Recover" to save the data you need.

recover data from broken Samsung mobile

Warm tips for protecting your Samsung mobile:
• Ensure the apps you download are not corrupted
• Keep your device in a protective case
• Keep your device out of reach from children
• Uninstall any third party apps that you think could be causing problems

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